24x7 Microsoft Azure Cloud
Support Services for Businesses

Microsoft Partner

At AptaCloud, we specialize in 24/7 Microsoft Azure support to keep your business running smoothly. Our tailored support services ensure your cloud infrastructure is secure, optimized, and available whenever needed. We offer flexible support packages designed to meet the needs of businesses of any size.

microsoft azure support engineer

What Azure Support Services We Offer

Ongoing Server Maintenance

We provide ongoing support and maintenance for your cloud servers, offering 15 hours of dedicated server support each month for smaller environments. For larger infrastructures, we manage the initial server setup, OS installation, patch management, and control panel configuration, ensuring your systems are secure, up-to-date, and running efficiently.

Azure Ongoing Server Maintenance

Advanced Infrastructure Monitoring

Our monitoring solutions offer complete visibility into your cloud infrastructure, with basic monitoring for smaller setups that includes application monitoring, usage alerts, and spending notifications. For larger environments, we provide full-stack infrastructure monitoring, including network insights and deep code-level visibility which helps us identify and address issues before they impact business operations.

Azure Advanced Infrastructure Monitoring

DNS Management

With full DNS management capabilities, we handle everything from initial domain setup to ongoing traffic routing and optimization which guarantees minimal downtime and ensures online services remain consistently available and secure.

DNS Management

Comprehensive Backup Solutions

AptaCloud offers automated backups twice daily with customizable retention policies to ensure your data is secure. Our service includes 15-day retention for smaller setups and 30-day retention for larger, mission-critical environments. We also provide the flexibility to tailor retention policies to meet specific compliance and business needs, ensuring full alignment with your data protection strategy.

Comprehensive Azure Backup Solutions

Emergency Ticket Support

Our emergency ticket system ensures that critical issues receive immediate attention. Our support team is available to resolve urgent concerns, minimizing downtime and keeping your systems running smoothly.

Azure Emergency Ticket Support

Priority Response and Incident Management

We understand that downtime is costly, which is why AptaCloud offers fast, prioritized response times tailored to the size and complexity of your infrastructure. High-priority issues are resolved within 30 minutes for large enterprises and within 1 hour for smaller setups,while medium- and low-priority issues receive prompt attention based on agreed service levels.

Priority Response and Incident Management
Azure Cost Optimization & Monthly Auditing

Cost Optimization & Monthly Auditing

AptaCloud provides proactive cost optimization, helping you manage and control your Azure expenses with cost forecasting, budget tracking, and spending alerts. For larger infrastructures, we offer monthly infrastructure audits, providing actionable insights to optimize resource usage and improve cost-efficiency.

End-to-End Azure Database Management

End-to-End Database Management

AptaCloud provides expert management across a broad range of databases including SQL, MySQL, PostgreSQL, Aurora, DynamoDB, RDS, and MongoDB. Our team ensures continuous data availability and performance, with regular updates, optimization, and monitoring tailored to your business’s needs.

Customizable Add-On Services for Azure

Customizable Add-On Services

AptaCloud offers a variety of customizable add-ons to enhance your Azure environment:

CDN Services

Enhance performance with image optimization and video streaming capabilities.

Security & Access Management

We provide advanced firewall protection, DDoS mitigation, vulnerability assessments, and comprehensive IAM management for secure, compliant cloud environments.

High Availability Management

We offer autoscaling environments and multi-AZ configurations to ensure your infrastructure remains scalable, resilient, and always available.

Scalable Virtual Machine (VM) Support

Scalable Virtual Machine (VM) Support

AptaCloud offers scalable VM support, ensuring that additional virtual machines are seamlessly integrated into your environment while maintaining performance and monitoring consistency.

Tailored Enterprise Azure Solutions

Tailored Enterprise Solutions

AptaCloud delivers fully customizable solutions for enterprises with unique cloud requirements. From complex migrations to advanced security configurations, we create solutions designed to meet your specific operational goals and compliance needs, ensuring your cloud environment scales with your business.

Dedicated Account Management

Dedicated Account Management

For enterprise clients, AptaCloud assigns a dedicated account manager who provides personalized support, strategic guidance, and ensures all your cloud needs are met. Our account manager works closely with your IT team to align cloud operations with your business objectives.

Long-Term Strategic Partnership

Long-Term Strategic Partnership

AptaCloud is committed to being more than just a cloud support provider; we partner with enterprises to ensure long-term success. Our proactive, forward-thinking approach helps businesses scale efficiently, reduce costs, and stay ahead in today’s competitive market.

Our 24×7 Microsoft Azure Support Plans Catering to Your Needs

Plan Standard Premium Enterprise
Total Server Qty. Upto 3 4 to 6 > 6
Database SQL, MySQL, Postgresql, Aurora, DynamoDB, RDS, MongoDB, etc SQL, MySQL, Postgresql, Aurora, DynamoDB, RDS, MongoDB, etc SQL, MySQL, Postgresql, Aurora, DynamoDB, RDS, MongoDB, etc
Backup Twice a day with 15 days retention policy or as per business need Twice a day with 30 days retention policy or as per business need Twice a day with 30 days retention policy or as per business need
DNS DNS management DNS management DNS management
Monitoring Includes features of starter plus user logs, application monitoring, usage alerts, and spending alerts Full-stack infrastructure monitoring, network monitoring, plus deep code-level visibility Full-stack infrastructure monitoring, network monitoring, plus deep code-level visibility
Priority - High Severity Within an hour Within 30 minutes Within 30 minutes
Priority - Medium Severity Within 2 hours Within 1 hour Within 1 hour
Priority - Low Severity Within 4 hours Within 2 hours Within 2 hours
Server support available Mon-Fri business hours 8 AM EST to 5 PM EST 24x7 support available 24x7 support available
Emergency support via ticket only Yes Yes Yes
Hours Support/Month (No rollovers) 15 Hours 30 Hours No Capping
Contract Duration 6 Months 12 Months 12 Months
Extra Hours $/hr $35 $35 -
Billing Type Monthly / Prepayment (10% Discount) Monthly / Prepayment (10% Discount) Monthly
Account Manager Partially available during business hours Dedicated account manager Mon-Fri Dedicated account manager Mon-Fri
Cost optimization & Audit Cost forecast, budget, alerts of spending, and cost optimization recommendation All features of starter plus monthly infra audit report All features of starter plus monthly infra audit report
Server maintenance and installation 15 hours of server support Initial server setup, OS installation, patch management, database installation, control panel setup Initial server setup, OS installation, patch management, database installation, control panel setup
Server Support Fee/Month USD 450 USD 900
Migration Priced as needed Priced as needed Priced as needed
CDN Includes image optimization Full CDN management plus video streaming service setup Full CDN management plus video streaming service setup
Price USD 100 USD 200
Security and Access Management Web application firewall support, real-time metrics, and raw request capture Advanced firewall, DDOS protection, vulnerability assessment, full IAM or Azure directory management Advanced firewall, DDOS protection, vulnerability assessment, full IAM or Azure directory management
Price USD 100 USD 150
High Availability Management Autoscaling environment with database server in multiple availability zones Includes autoscaling environment with database server in multiple availability zones Includes autoscaling environment with database server in multiple availability zones
Price USD 150 USD 200
Additional VM Additional Extra VM Pricing Additional Extra VM Pricing Additional Extra VM Pricing
Price USD 100 USD 100

Our Process

Cloud Computing Process

Schedule a Free Consultation

Book a 30-minute consultation to discuss your business challenges. Our team will listen to your needs and recommend tailored cloud support solutions.

Select the Right Service

Based on your budget and goals, we'll help you choose a service that meets your needs. Each service is customized to fit your organization perfectly.

Work with a Senior-Level Expert

A senior expert will be assigned to your project to analyze workflows, optimize processes, and enhance your cloud environment.

Get Fast Results

With AptaCloud, expect noticeable improvements right away as our team works to streamline your cloud operations.

Why Choose AptaCloud?

AptaCloud's professionals bring extensive experience in Microsoft technologies, ensuring your solutions are implemented and managed to the highest standards.

Every service is customized to meet your business needs, ensuring maximum value and efficiency.

With 24/7 Azure support, AptaCloud ensures your Microsoft services run smoothly, addressing issues before they impact your operations.

microsoft azure customer support

Live Webinar

Advanced Tips and Tricks for
Microsoft Teams

INDIA / UAE

Nov 21st, 2024

2 PM IST / 12:30 PM GST