At AptaCloud, we specialize in 24/7 Microsoft Azure support to keep your business running smoothly. Our tailored support services ensure your cloud infrastructure is secure, optimized, and available whenever needed. We offer flexible support packages designed to meet the needs of businesses of any size.
What Azure Support Services We Offer
Ongoing Server Maintenance
We provide ongoing support and maintenance for your cloud servers, offering 15 hours of dedicated server support each month for smaller environments. For larger infrastructures, we manage the initial server setup, OS installation, patch management, and control panel configuration, ensuring your systems are secure, up-to-date, and running efficiently.
Advanced Infrastructure Monitoring
Our monitoring solutions offer complete visibility into your cloud infrastructure, with basic monitoring for smaller setups that includes application monitoring, usage alerts, and spending notifications. For larger environments, we provide full-stack infrastructure monitoring, including network insights and deep code-level visibility which helps us identify and address issues before they impact business operations.
DNS Management
With full DNS management capabilities, we handle everything from initial domain setup to ongoing traffic routing and optimization which guarantees minimal downtime and ensures online services remain consistently available and secure.
Comprehensive Backup Solutions
AptaCloud offers automated backups twice daily with customizable retention policies to ensure your data is secure. Our service includes 15-day retention for smaller setups and 30-day retention for larger, mission-critical environments. We also provide the flexibility to tailor retention policies to meet specific compliance and business needs, ensuring full alignment with your data protection strategy.
Emergency Ticket Support
Our emergency ticket system ensures that critical issues receive immediate attention. Our support team is available to resolve urgent concerns, minimizing downtime and keeping your systems running smoothly.
Priority Response and Incident Management
We understand that downtime is costly, which is why AptaCloud offers fast, prioritized response times tailored to the size and complexity of your infrastructure. High-priority issues are resolved within 30 minutes for large enterprises and within 1 hour for smaller setups,while medium- and low-priority issues receive prompt attention based on agreed service levels.
Cost Optimization & Monthly Auditing
AptaCloud provides proactive cost optimization, helping you manage and control your Azure expenses with cost forecasting, budget tracking, and spending alerts. For larger infrastructures, we offer monthly infrastructure audits, providing actionable insights to optimize resource usage and improve cost-efficiency.
End-to-End Database Management
AptaCloud provides expert management across a broad range of databases including SQL, MySQL, PostgreSQL, Aurora, DynamoDB, RDS, and MongoDB. Our team ensures continuous data availability and performance, with regular updates, optimization, and monitoring tailored to your business’s needs.
Customizable Add-On Services
AptaCloud offers a variety of customizable add-ons to enhance your Azure environment:
CDN Services
Enhance performance with image optimization and video streaming capabilities.
Security & Access Management
We provide advanced firewall protection, DDoS mitigation, vulnerability assessments, and comprehensive IAM management for secure, compliant cloud environments.
High Availability Management
We offer autoscaling environments and multi-AZ configurations to ensure your infrastructure remains scalable, resilient, and always available.
Scalable Virtual Machine (VM) Support
AptaCloud offers scalable VM support, ensuring that additional virtual machines are seamlessly integrated into your environment while maintaining performance and monitoring consistency.
Tailored Enterprise Solutions
AptaCloud delivers fully customizable solutions for enterprises with unique cloud requirements. From complex migrations to advanced security configurations, we create solutions designed to meet your specific operational goals and compliance needs, ensuring your cloud environment scales with your business.
Dedicated Account Management
For enterprise clients, AptaCloud assigns a dedicated account manager who provides personalized support, strategic guidance, and ensures all your cloud needs are met. Our account manager works closely with your IT team to align cloud operations with your business objectives.
Long-Term Strategic Partnership
AptaCloud is committed to being more than just a cloud support provider; we partner with enterprises to ensure long-term success. Our proactive, forward-thinking approach helps businesses scale efficiently, reduce costs, and stay ahead in today’s competitive market.
Twice a day with 15 days retention policy or as per business need
Twice a day with 30 days retention policy or as per business need
Twice a day with 30 days retention policy or as per business need
DNS
DNS management
DNS management
DNS management
Monitoring
Includes features of starter plus user logs, application monitoring, usage alerts, and spending alerts
Full-stack infrastructure monitoring, network monitoring, plus deep code-level visibility
Full-stack infrastructure monitoring, network monitoring, plus deep code-level visibility
Priority - High Severity
Within an hour
Within 30 minutes
Within 30 minutes
Priority - Medium Severity
Within 2 hours
Within 1 hour
Within 1 hour
Priority - Low Severity
Within 4 hours
Within 2 hours
Within 2 hours
Server support available
Mon-Fri business hours 8 AM EST to 5 PM EST
24x7 support available
24x7 support available
Emergency support via ticket only
Yes
Yes
Yes
Hours Support/Month (No rollovers)
15 Hours
30 Hours
No Capping
Contract Duration
6 Months
12 Months
12 Months
Extra Hours $/hr
$35
$35
-
Billing Type
Monthly / Prepayment (10% Discount)
Monthly / Prepayment (10% Discount)
Monthly
Account Manager
Partially available during business hours
Dedicated account manager Mon-Fri
Dedicated account manager Mon-Fri
Cost optimization & Audit
You get features of starter plus cost forecast, budget , alerts of spending and cost optimization recommendation
You get features of starter plus cost forecast, budget , alerts of spending and cost optimization recommendation and monthly infra audit report
You get features of starter plus cost forecast, budget , alerts of spending and cost optimization recommendation and monthly infra audit report
Server maintenance and installation
15 hours of server support
Initial server setup, OS installation, patch management, database installation, control panel setup
Initial server setup, OS installation, patch management, database installation, control panel setup
Server Support Fee/Month
USD 450
USD 900
Migration
Priced as needed
Priced as needed
Priced as needed
CDN
Includes all features of starter plus image optimization
FUll CDN management service plus video streaming service setup and monitoring
FUll CDN management service plus video streaming service setup and monitoring
Price
USD 100
USD 200
Security and Access Management
Get default management service of starter plus web application firewall support management that gives real time metrics and captures raw requests that include details about IP addresses of requester, geo locations, URIs etc.
Advanced firewall,Protection from DDOS attacks ,vulnerability assessment , full IAM or Azure directory management service,Filter and control outbound DNS traffic for your VPCs
Advanced firewall,Protection from DDOS attacks ,vulnerability assessment , full IAM or Azure directory management service,Filter and control outbound DNS traffic for your VPCs
Price
USD 100
USD 150
High Availability Management
Includes featres of starter plus autoscaling environment with database server in multi Az's
Includes featres of starter plus autoscaling environment with database server in multi Az's
Includes featres of starter plus autoscaling environment with database server in multi Az's
Book a 30-minute consultation to discuss your business challenges. Our team will listen to your needs and recommend tailored cloud support solutions.
Select the Right Service
Based on your budget and goals, we'll help you choose a service that meets your needs. Each service is customized to fit your organization perfectly.
Work with a Senior-Level Expert
A senior expert will be assigned to your project to analyze workflows, optimize processes, and enhance your cloud environment.
Get Fast Results
With AptaCloud, expect noticeable improvements right away as our team works to streamline your cloud operations.
Why Choose AptaCloud?
AptaCloud's professionals bring extensive experience in Microsoft technologies, ensuring your solutions are implemented and managed to the highest standards.
Every service is customized to meet your business needs, ensuring maximum value and efficiency.
With 24/7 Azure support, AptaCloud ensures your Microsoft services run smoothly, addressing issues before they impact your operations.