24X7 SUPPORT SOLUTIONS FOR MICROSOFT DYNAMICS 365

Round-the-Clock Dynamics 365 Support

At AptaCloud, we understand how crucial Microsoft Dynamics 365 is for your business operations. That’s why we offer 24×7 support plans tailored to your needs, ensuring your systems are always running smoothly and efficiently. Whether you are a small business or an enterprise, we have a support plan that meets your requirements and budget.

Microsoft Dynamic 365 Support We Offer

Routine Maintenance

Our support plans include regular, proactive maintenance to ensure your Dynamics 365 system is always up-to-date and running smoothly. We manage system updates, monitor performance, and address potential issues before they affect your operations which is vital for businesses that depend on Dynamics 365 for critical operations and need to avoid unexpected downtime.

24x7 Priority Support Tickets

We provide 24x7 support through our ticketing system, ensuring your company receives help anytime issues arise. You can submit requests, report issues, or seek assistance on a priority basis, allowing your team to maintain smooth workflows with minimal disruption which is available across all support plans.

Dynamics 365 User Guidance

Many businesses struggle with user adoption and system navigation, so our Bronze, Silver, and Gold plans include ongoing support for your team’s everyday 'how-to' questions. From configuring dashboards to setting up workflows, we help your employees master the system, improving productivity and ensuring your teams can get the most out of Microsoft Dynamics 365.

Operational Troubleshooting

Our Bronze, Silver, and Gold plans cover assistance with operational issues, providing rapid troubleshooting and resolution of problems that could hinder your business activities which includes resolving system errors, performance slowdowns, or process interruptions, ensuring your company’s operations run smoothly without extended downtimes.

SLA-Backed Business Support

For companies that need reliable, high-priority support, our Silver and Gold plans include Service Level Agreement (SLA) backed services which guarantees that we’ll meet specified response and resolution times, giving you peace of mind that any issues affecting your business will be resolved within agreed timelines.

Support Hours for Custom Development

Our support plans offer dedicated yearly development hours to help with small customizations, integrations, and improvements which are designed to ensure that your Dynamics 365 system grows and adapts to the specific needs of your business. Depending on your chosen plan, you will receive between 96 and 240 hours annually to apply to these small development tasks.

Complimentary Training Sessions

As part of our Silver and Gold plans, we offer complimentary training sessions to improve user adoption and productivity within your organization. Our training sessions focus on practical, hands-on guidance to help your teams utilize Microsoft Dynamics 365 to its fullest potential, ensuring they can navigate the platform efficiently and confidently.

Consultant Performance Review

Our Silver and Gold plans include bi-annual and quarterly consultant reviews, respectively. During these reviews, we assess your system’s performance and provide strategic recommendations to optimize usage, improve operational efficiency, and identify new opportunities to leverage Microsoft Dynamics 365 for growth which ensures your business continues to benefit from ongoing improvements and insights.

Technical Account Manager

Businesses that choose our Bronze, Silver, or Gold plans will be assigned a dedicated Technical Account Manager (TAM). Your TAM will serve as your central point of contact for all technical matters, ensuring your support requests are handled with expert attention and that your business’s unique requirements are consistently met.

Custom Support Solutions

For large businesses or enterprises with unique needs, we offer fully customized support solutions. Whether you require specialized consulting, tailored system integrations, or advanced development work, we’ll create a support plan that aligns perfectly with your company’s objectives and challenges.

24/7 Dynamics 365 Support

Our 24×7 Microsoft Dynamic 365 Support Plans Catering to Your Needs

VALUE OFFERED	ESSENTIALS	BRONZE	SILVER	GOLD (MOST POPULAR)	Custom
Users Supported	Startup	1-5 Users	6-20 Users	21-50 Users	>50
Routine Maintenance	✔	✔	✔	✔	✔
Support tickets	✔	✔	✔	✔	✔
Help with basic Dynamics 'How to' questions		✔	✔	✔	✔
Help with operational issues		✔	✔	✔	✔
SLA Backed			✔	✔	✔
Support Hours Incl. Small Development Tasks (Yearly)	96 hours	120 hours	180 hours	240 hours
Complimentary training to accelerate Microsoft Dynamics results			3 sessions	6 sessions
Named Technical Account Manager		✔	✔	✔	✔
Bi-Annual Consultant Reviews			✔		✔
Quarterly Consultant Reviews				✔	✔
Additional Work $ Rate/hr	$38	$35	$35	$35	$35
Price	From $3,600 a year if paid in advance	From $400 per month or $4,200 a year if paid in advance	From $550 per month or $6,300 a year if paid in advance	From $700 per month or $8,400 a year if paid in advance

Our Process

Schedule a Free Consultation

Start by scheduling a 30-minute free consultation to discuss your business challenges. Our team is dedicated to understanding your specific needs and finding the right SharePoint solutions for you.

Choose The Service That’s Right for You

We'll help you navigate through various service options based on your budget, requirements, and capabilities. Select the service that best aligns with your goals and let us tailor it to fit your business perfectly.

Meet With Our New Senior-Level Expert

Once you choose your service, a senior-level expert will be assigned to your project. They'll dive deep into your business operations, understand your workflows, and start crafting a strategy to enhance your SharePoint environment

See Results Immediately

With AptaCloud, you’ll immediately experience faster, more efficient operations as our experts begin their work, transforming your SharePoint experience from day one.

Why Choose AptaCloud?

AptaCloud's professionals bring extensive experience in Microsoft technologies, ensuring your solutions are implemented and managed to the highest standards.

Every service is customized to meet your business needs, ensuring maximum value and efficiency.

With 24/7 support, AptaCloud ensures your Microsoft services run smoothly, addressing issues before they impact your operations.