Efficient SharePoint Management Simplified by AptaCloud’s 24x7 Support Solutions

Get Expert SharePoint Support

At AptaCloud, we offer comprehensive 24/7 Managed Microsoft Sharepoint Services designed to keep your business operations seamless and secure. We provide proactive management and continuous support to ensure your Microsoft solutions perform at their best, day or night.

Microsoft SharePoint Support we offer

Technical Issue Resolution

Our technical support ensures that technical queries, configurations, or feature requests are addressed promptly. Whether you need help with setting up new users, configuring document libraries, or optimizing workflows, our team of SharePoint experts is on hand to provide clear, actionable solutions and our service is available 24×7, so your business can always rely on our assistance, no matter the time zone.

Break-Fix Support (SLA-Backed)

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Version Upgrade

SharePoint is constantly evolving, with new features and security patches being released regularly. As part of our support service, we handle your version upgrades to ensure your system is always running the latest and most secure version which includes all the planning, testing, and implementation needed to minimize disruption and ensure compatibility with your existing customizations and integrations.

Process & System Review

For organizations that need regular performance checks, our higher-tier plans (Bronze and above) include scheduled process and system reviews. These reviews identify bottlenecks, security risks, and performance issues before they escalate, with annual, bi-annual, or quarterly reviews based on your plan to ensure optimal SharePoint performance.

Service Manager

In our Gold plan, you get a dedicated Service Manager who will oversee all aspects of your SharePoint support. The Service Manager serves as your single point of contact, offering personalized management of your SharePoint environment by addressing issues and requests with a deep understanding of your organization’s needs and goals.

Custom Support

We offer custom support packages for businesses with unique needs, ideal for large organizations or those with over 50 users. We can tailor the support hours, SLAs, and services to align with your specific operational and budgetary needs. Whether you require a bespoke SLA, extended support hours, or specialized services, our team is ready to create a solution that works for you.

Application Feature Enhancements

We continually enhance SharePoint applications to meet evolving business needs, ensuring they align with your operational goals through new features and performance improvements.

Reliable Recovery and Backup Solutions

We implement robust recovery and backup strategies for SharePoint, protecting your data from potential loss. Our backup services ensure that you can restore your data and applications in the event of system failures or accidental deletions.

Personalized User Training and Assistance

AptaCloud provides comprehensive training sessions customized to your team’s skill level. Our assistance helps users become proficient with SharePoint, improving efficiency and reducing the time spent resolving basic user errors.

Compliance Audits

We conduct thorough compliance audits to ensure your SharePoint setup aligns with current industry and legal standards, identifying risks and ensuring regulatory compliance.

24/7 SharePoint Assistance

Our 24×7 Microsoft SharePoint Support Plans Catering to Your Needs

VALUE OFFERED	Essentials	BRONZE	SILVER	GOLD (MOST POPULAR)
Users Supported	Startup	1-5 Users	6-20 Users	21-50 Users
Support Hours (Yearly) - Break Fix Support SLA Backed - Technical Support - Version Upgrade	96 hours	120 hours	180 hours	240 hours
Commitment	Annually	Annually	Annually	Annually
Process & System Review	-	Annually	Bi-Annual	Quarterly
SLA (Critical Issues)	-	8 Hours	8 Hours	8 Hours
Additional Hourly Rate	38$	35$	35$	35$
Service Manager	Shared	Shared	Shared	Dedicated
Pricing	From $3,600 a year if paid in advance	From $400 per month or $4,200 a year if paid in advance	From $550 per month or $6,300 a year if paid in advance	From $700 per month or $8,400 a year if paid in advance

Maximize Your SharePoint Investment

Our Process

Schedule a Free Consultation

Start by scheduling a 30-minute free consultation to discuss your business challenges. Our team is dedicated to understanding your specific needs and finding the right SharePoint solutions for you.

Choose The Service That’s Right for You

We'll help you navigate through various service options based on your budget, requirements, and capabilities. Select the service that best aligns with your goals and let us tailor it to fit your business perfectly.

Meet With Our New Senior-Level Expert

Once you choose your service, a senior-level expert will be assigned to your project. They'll dive deep into your business operations, understand your workflows, and start crafting a strategy to enhance your SharePoint environment

See Results Immediately

With AptaCloud, you’ll immediately experience faster, more efficient operations as our experts begin their work, transforming your SharePoint experience from day one.

Why Choose AptaCloud?

AptaCloud's professionals bring extensive experience in Microsoft technologies, ensuring your solutions are implemented and managed to the highest standards.

Every service is customized to meet your business needs, ensuring maximum value and efficiency.

With 24/7 support, AptaCloud ensures your Microsoft services run smoothly, addressing issues before they impact your operations.